Sistem Pengelolaan Antrian Pelayanan Administrasi Kantor Kecamatan Cibeunying Kidul

Authors

  • Chalifa Chazar Institut Teknologi Nasional Bandung
  • Jafar Ihsan Atthayyar Institut Teknologi Nasional Bandung
  • Kleo Aprian Permana Institut Teknologi Nasional Bandung
  • Rayhan Muhammad Mafaz Shidqy Institut Teknologi Nasional Bandung
  • Taufan Hafizh Nugraha Institut Teknologi Nasional Bandung
  • Ammar Jaddid Habibullah Institut Teknologi Nasional Bandung

Keywords:

queue numbering, public services, efficiency, web-based system

Abstract

Efficient queue management is a major challenge in public services, including in Cibeunying District. Traditional manual systems often lead to unorganized queues, long waiting times, and public dissatisfaction. This study aims to design and implement a more modern and structured technology-based queue numbering system. The system is designed as a web-based application that allows users to take queue numbers directly on-site or via mobile devices. Additionally, the system is equipped with an automatic call feature, where if a number is not present after two calls, the next number is automatically called. The implementation results show that this system can improve service efficiency, reduce waiting times, and provide a more convenient experience for the community. With this system, the Cibeunying District can significantly optimize the quality of its public services.

Downloads

Download data is not yet available.

References

Hidayatullah, M. A., Syamsir, S., Khanaya, P., Owen Tunggara, R., & Nasri, M. H. (2024). EVALUASI PERFORMA PELAYANAN PUBLIK BERBASIS DIGITAL DI KECAMATAN BUNGUS TELUK KABUNG. Jurnal Inovasi Global, 2(1). https://doi.org/10.58344/jig.v2i1.45

Ambarsari, I. F., Azizah, N., Ansori, A., Al-faruq, Y. F., & Fahrozi, K. K. (2024). Digitalisasi Informasi dan Peningkatan Kualitas Pelayanan Publik Transformasi Desa Digital Melalui Pengembangan Website Desa Klatakan. I-Com: Indonesian Community Journal, 4(1). https://doi.org/10.33379/icom.v4i1.4041

Germecca, G., Wardhani, N. A., & Dewi, M. M. (2024). IMPLEMENTASI SISTEM INFORMASI ANTRIAN BERBASIS WEBSITE DENGAN METODOLOGI SCRUM. Journal of Information System Management (JOISM), 5(2). https://doi.org/10.24076/joism.2024v5i2.1442

Hidayat, A. (2023). UPAYA MENINGKATKAN KUALITAS LAYANAN PUBLIK MELALUI DIGITALISASI PADA KANTOR KEMENTERIAN AGAMA KABUPATEN PANDEGLANG. JURNAL SATYA INFORMATIKA, 8(01). https://doi.org/10.59134/jsk.v8i01.233

Purnomo, S. J. (2023). Mewujudkan Pelayanan Publik dalam Sistem Pemerintahan Berbasis Elektronik: Peran Diskominfo Provinsi Jawa Tengah Pada 2018-2023. Bappenas Working Papers, 6(1). https://doi.org/10.47266/bwp.v6i1.189

Trio Wira Dharma, & Hasmawati. (2022). Optimalisasi Pelayanan Data Pada Website Badan Pusat Statistik Provinsi Sumatera Selatan. Jurnal E-Bis (Ekonomi-Bisnis), 6(1). https://doi.org/10.37339/e-bis.v6i1.886

Prasetya, H., Hartami Santi, I., & Primasari, Y. (2024). IMPLEMENTASI ALGORITMA MONTE CARLO UNTUK PREDIKSI JUMLAH ANTRIAN CUCI MOBIL DAN MOTOR. JATI (Jurnal Mahasiswa Teknik Informatika), 7(5). https://doi.org/10.36040/jati.v7i5.7653

Prayoga, Y., & Malabay, M. (2024). Aplikasi Pemesanan Minuman Berbasis Android Di Kedai Kopi (Studi Kasus : Kedai Kopi Ngopidulu). IKRA-ITH Informatika : Jurnal Komputer Dan Informatika, 8(2). https://doi.org/10.37817/ikraith-informatika.v8i2.2964

Santoso, H. R., & Yulina, S. (2023). Rancang Bangun Aplikasi Food Waste Management pada Usaha Food and Beverages. Jurnal Komputer Terapan, 9(1). https://doi.org/10.35143/jkt.v9i1.5840

Murnawan, H., & Yuwono, I.-. (2023). Analisis Perbandingan Pelayanan Sistem Antrian Pada Bisnis Makanan Online Dengan Menggunakan Peendekatan Model M/M/I dan M/M/S (Studi Kasus: Restauran Soto Madura Tapak Siring – Surabaya). Jurnal SENOPATI : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering, 4(2). https://doi.org/10.31284/j.senopati.2023.v4i2.4440

Setiawan, W., Putra, A. D., & Permata, P. (2023). Sistem Informasi Pemesanan Jasa Percetakan Berbasis Web (Pada CV Mitra Jaya). Jurnal Informatika Dan Rekayasa Perangkat Lunak, 4(1). https://doi.org/10.33365/jatika.v4i1.2464

Suatkab, S. G. (2022). Pengembangan Purwarupa Aplikasi Administrasi dan Penjualan Obat Berbasis Web Menggunakan Metode Waterfall. Jurnal ELKO (Elektrikal Dan Komputer), 3(2). https://doi.org/10.54463/je.v3i2.67

Putra, D. P., Sucipta, I. G. W. P., Suputri, K. A., Wahyuni, N. K. A. T., Cahyani, P. P., Putra, I. W. A. P., & Mahendra, G. S. (2023). Rancang Bangun Sistem Informasi Booking Antrian pada Klinik Berbasis Website. RESI : Jurnal Riset Sistem Informasi, 1(2). https://doi.org/10.32795/resi.v1i2.3638

Berlin Pratama, I Ketut Gede Suhartana, & Ida Bagus Gede Dwidasmara. (2022). DESAIN ANTARMUKA SISTEM RESERVASI ANTRIAN BANK (LOGO BANK) BERBASIS WEBSITE. Jurnal Pengabdian Informatika, 1(1). https://doi.org/10.24843/jupita.2022.v01.i01.p08

Brianorman, Y., & Sucipto, S. (2022). Sistem Antrian Generik Menggunakan Model Single Channel Single Phase. Sainteks, 19(2). https://doi.org/10.30595/sainteks.v19i2.15143

Downloads

Published

2024-12-31

How to Cite

Chalifa Chazar, Jafar Ihsan Atthayyar, Kleo Aprian Permana, Rayhan Muhammad Mafaz Shidqy, Taufan Hafizh Nugraha, & Ammar Jaddid Habibullah. (2024). Sistem Pengelolaan Antrian Pelayanan Administrasi Kantor Kecamatan Cibeunying Kidul. Journal of Community Service and Technology, 1(2), 55–65. Retrieved from https://journal.beta-academia.com/index.php/jacoset/article/view/29

Issue

Vol. 1 No. 2 (2024): JACOSET DECEMBER 2024

Section

Articles

License

Copyright (c) 2024 Chalifa Chazar, Jafar Ihsan Atthayyar, Kleo Aprian Permana, Rayhan Muhammad Mafaz Shidqy, Taufan Hafizh Nugraha, Ammar Jaddid Habibullah

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.